The technology enabled care (TEC) sector supports over two million people in the UK. Many of them and their families draw on TEC via care packages commissioned by local authorities or housing providers. Most solutions are delivered in response to crisis.

This month the TEC Action Alliance published a report that explores the opportunities for technology enabled care to provide greater support for people, their loved ones and often unpaid carers.

It sets out a vision for implementing TEC so that we can all live – as they put it – gloriously, ordinary lives. Key recommendations highlight:

  1. The need to re-focus on people and their families.
  2. The need to support people who self-manage their health and wellbeing.
  3. The need to accelerate awareness of TEC options and benefits.
  4. The need to make ‘trustable’ TEC more easily recognised.
  5. The need to move away from pilots to a body of evidence.
  6. The need to address any perceived conflict between personalisation and scale.

Peter Kerly, Managing Director, Everon UK, said: “The recommendations laid out in this Action Paper provide a route map for TEC to be at the forefront personal care excellence in the UK.

“As the TEC Alliance set out, technology enabled care will play a pivotal role in a landscape of budget cuts and system pressures, complementing the excellent work of care professionals, and putting people first.”

Read the report here.

Anyone intent on finding reasons to keep their analogue-only solutions in place despite expert advice are potentially putting their customers at unnecessary risk.

That’s the verdict of Openreach in evidence to a new report published by TSA on behalf of the Technology Enabled Care (TEC) sector.  It followed a top-level meeting between industry leaders and the Department of Health and Social Care.

Sector delivers warning

The Industry Call to Action Report presents information from across the TEC sector on the status of the digital telephone switchover and actions that needed to be taken to mitigate risk of harm to alarm users.

For TEC commissioners, service providers, suppliers and installers, the report offers essential guidance in understanding the risks of analogue telecare devices working on a digital network.

The main risks, the report suggests, from ‘an analogue telecare device working on a digital network are alarm call failure as well as the impact of mains power failure as battery backup is not provided as standard to digital networks.’

Openreach urge long-term thinking

In its contribution to the report by Openreach, written in conjunction with communication providers, the company suggests that:

“…anyone that is intent on finding reasons to keep their analogue-only solutions in place, contrary to expert advice, rather than accepting and embracing change, will clearly be doing so for short-term financial reasons, and will be doing so despite offering an inferior service to their competitors and potentially putting their customers at unnecessary risk.”

Everon applauds ‘essential’ report

Peter Kerly, Managing Director, Everon UK, said: “This report is an essential read for health care and social care providers in understanding the risk of relying on legacy analogue devices for telecare users.

“At Everon UK, we are focused on delivering digital, data led tech solutions that will improve proactive care within the home and give greater peace of mind.”

Read the report here.

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