It’s the ITEC 2025 conference in Birmingham next week, once again bringing together thought leaders, innovators and professionals to exchange new ideas and forge new partnerships.
Ahead of the event we contributed to a blog produced by the Housing Learning and Improvement Network : a dynamic community of over 15,000 housing, health and social care professionals across England, Wales and Scotland.
The blog coincided with the publication of the Telecare National Action Plan by the Department for Science, Innovation and Technology, setting out measures to support providers of supported and specialist housing as they prepare for digital switcover, expected to take place by January 2027.
We were invited as a supplier of technology enhanced housing and care services – and a member of Housing Lin - to share our views on the Action Plan and the proposed measures to ensure digital readiness across the sector.
If you’ve not read it, the Action Plan recognises the potential that the new digital era can bring revolutionising the way that telecare is provided across various settings – from single units and grouped schemes in supported housing to extra care housing and helping people to stay independent in their own homes.
It also explains that those who provide support need to take appropriate safeguarding actions to ensure digital phone switchover doesn’t impact the safety of those in their care. That starts with making the right investment decisions to upgrade systems for the new digital world.
In the Housing Lin blog, Peter Kerly, VP Group Sales and Marketing, highlighted the importance of digital investment for reliable assisted living, commenting:
“At Everon we have literally been sounding the alarm for some time at the lack of urgency by some in the industry toward digital switchover and the necessary investment to safeguard those in their care. With this action plan in place, our hope is that housing providers who have delayed their investment decisions for whatever reason, will now put their trust in the future and make the right calls.
“The window for action may be closing fast but it’s crucial even at this late stage that housing providers embrace the potential of technology, recognising the benefits of innovative, data-driven solutions now on the market. That means steering clear of products that are digital in name only and analogue in delivery.
“This not a time for ‘elastoplast’ solutions which will fail to meet the challenges that many providers face and are not going to disappear come January 2027. It’s vital that those providing support for assisted living invest their finite resources in systems that will benefit the wider health and social care ecosystem – easing pressures and reducing costs for the long term.” To read the blog ‘TAPPI days – A Telecare National Plan for Action’ in full, visit the Housing Lin website. To start a conversation about how we can support your organisation, come find us on Stand 11 at ITEC 2025 or book a free consultation today.
Everon have always been a proud supporter of the International Technology Enabled Care Conference last year and we’re delighted to be back again for 2025 at The ICC in Birmingham.
If you’re going along, come and say hello to Mark Smith, UK Director of Sales and Marketing and the team at Stand Number 11 in the Exhibition Hall. We’ve got a lot of exciting news, tech and insights to share but we’re also keen to hear about the progress on your digital transformation journey.
In the meantime, we caught up with Mark to talk power of partnerships, and highlighting the unique Everon mesh capability on its solutions and why this is important. A discussion on why ITEC is such an important event for unlocking insights, building knowledge and improving outcomes.
What is key to success when it comes to digital transformation?
The key to success is partnership. Fitting kit and then leaving clients to it is not the way forward. We believe strongly in the importance of after-sales care so that clients are not only confident in the use of our cloud-based wireless systems but know they can rely on us to support them in future as technology evolves.
Everon is a supplier of cloud-based wireless solutions. What difference can these make to service delivery?
Digital transformation that includes Cloud-based solutions have been slow to catch on in community health and social care settings despite being successfully adopted in other industries. In our view, it’s the future of technology enabled care with the potential to transform the care of the most vulnerable people in our community for the better.
There’s a lot of jargon in technology enabled care. Explain the meaning of mesh capability?
In simple terms, unlike traditional dispersed alarms in supported housing settings as an example mesh capability ensures there’s no single point of failure. If a single hub stops working, the other hubs– in close proximity – will ensure alarm calls are always answered, without causing any break in service.
Everon provides a central portal for use by supported housing and care teams in other settings. What difference does this make to person-centred care?
The portal makes sense of central points of data, trends and insights from TEC devices that can help alert team to potential issues before they escalate. In our view, it’s key to driving change towards a more preventative model of care.
What other benefits are there with the portal led system?
It helps in areas, such as planned maintenance. So, as an example if you are managing a wide portfolio range of supported housing properties wouldn’t you want to know the ones that are efficient or inefficient, which ones are the coldest or warmest? With our cloud-based wireless system, it’s a true connected approach to delivering services. By putting a central portal in place, you can access data, trends and insights from multiple sites, providing a live dashboard of what needs fixing or checking.
Why will this year’s ITEC conference be one to watch?
Last year was a start of a digital transformation piece, driven by BT and other communication companies upgrading their analogue and digital lines. But I think we've now got probably just over a year left before switchover, and I'm still aware of a significant number of supported housing organisations that are still going through market testing and have not even started to upgrade yet. This is certainly helping to focus the mind and think, more than ever, there will be a focus this year of partnering with services to work to certainly start that journey.
What do you hope to get out of the day at ITEC 2025?
ITEC is a great event that brings everyone together to a common discussion point on issues affecting the sector. It’s also an opportunity to show how Everon is leading on these great conversations and sharing our emerging best practice.
It's a place full of like-minded people all trying to deliver the same goal which is how do we prepare and support our services to deliver the best outcomes as the move away from analogue accelerates.
What do you say to those supported housing providers and others who have yet to start? Is there still time?
There's absolutely time. I think there is real merit in a cautious approach by providers. They need to get this right. What's important is not just looking at changing the old from the new. There’s a real opportunity to future proof services.
In our view that goes beyond simply providing kit. We believe in a true partnership approach supporting you and your services as service demands change over time with data, trend and insight at its centre.
What are the considerations that supported housing associations and care providers should think about in in terms of deciding the best solution for them?
Cost
The challenge of being able to deliver more things to more people, often for the same, or indeed less, budget has put some real constraints on future proofing plans. However, having said that there are commercial options and partnerships available to help spread that cost.
Future planning
It's also thinking beyond the here and now. When it comes to investing in new services it can’t just be about changing your red one for a black one. That can mean you’re always going to get the same type of service – and it may not be the right way to go.
Think opportunity
There’s a real opportunity for you to at least put a foundation and platform into place to push off from and truly future proof your services. Your services certainly don't look the same as 10 years ago so it’s important to plan way ahead. Working with a partner that is flexible enough to be able to evolve as you do is key to that process too.
Why have the community health, housing and social care sectors been slow to see the potential of cloud computing and machine learning to improve outcomes?
Wireless cloud-based solutions give you real flexibility to scale and to access the very latest in technology, including a suite of machine learning and artificial intelligence led products.
You look at the industries around us at this moment in time, whether that be banking, holidays, parking, they are already operating in an app-led digitally cloud-based wireless world. Yet health, housing and social care, certainly in the community, you could argue has probably lagged behind these investments.
There are several factors why this might be including the culture of the organisation and the obvious risk management that come with supporting vulnerable clients. New technologies and services quite rightly need to be tried and tested. The sector is at last recognising the benefits they can bring – including reduced costs, greater efficiency, and improved risk management not to mention using credible rich data as the first step to the benefits and potential of AI.
Why are digital cloud-based wireless solutions the way forward for technology enabled care?
As an example: smart watches are now commonplace , which give a wealth of data around number of steps, how your wellness is, how you're feeling, etc., right through to passive fall detection that use artificial intelligence to map out almost a frailty register to show a person’s risk of falling as the first step to more proactive and early intervention considerations.
Every digital transformation strategy, without exception, talks about a coordinated and a true, connected approach to delivering services: following the patient, following the resident.
The only way you can do that is through data, trend and insight and a centralised port of information. Now, a good example of that is in hospital at moment in time they're investing heavily into an electronic patient record system, which is exactly that same concept, trying to pull lots of information through from different departments to have the patient and the resident at the centre. That's got to be key.
Everon Group solutions support the focus on strategies targeting net zero and reducing carbon emission plans. This is through 90% of maintenance, upgrades and increased features happening remotely, which from a sustainability point of view is good news in reducing the amount of vehicle call outs that would have been needed previously.
What about added social value as a business?
Adding social value is important to us as is doing all we can to reduce our carbon footprint. We’ve recently invested in two apprentices – Anna and James – who are now fully part of the team and looking forward to attending and being inspired at this year’s ITEC event.
Discover what Everon Group can do for your organisation. Book a free consultation today.
The Future Telecoms Conference took place earlier this month, bringing together stakeholders from across the private and public sectors to discuss where connectivity is headed in the UK. Organised by techUK, this flagship event held in London was a forum for debate on today’s investment challenges and the critical need to bridge the digital divide for homes and businesses by extending reliable connectivity to underserved areas.
For those of us working in technology enabled care this is a challenge that we are well aware of as we get ever closer to the end of analogue technology across health, housing and social care and the benefits that will bring. With digital switchover now set for January 2027 and the government setting the pace for reform, this day long discussion could not have been timelier. It certainly should have focused minds.
The conference picked up on a recent speech by Minister of State for Data Protection and Telecoms, Sir Chris Bryant MP, where he stated: ‘there’s no route to growth without digital infrastructure.’ That referred to his appearance at the TMT World Conference in January 2025 where delegates gathered to discuss future deals and opportunities in digital infrastructure, telecoms and tech across the EMEA region and beyond.
This is an excerpt from that keynote speech highlighting the government’s role in supporting digital infrastructure investment and it’s as relevant to the TEC sector as it is the wider economy across the UK and Europe:
“A country with fierce ambitions: connectivity for all; inclusion wherever you live; science and innovation unshackled; AI unleashing greater productivity across the economy and public services.
“There’s no route to growth without digital infrastructure. The fibres, the subsea cables, the telegraph poles, the ducts, the data centres, the satellite connections, they are the central nervous system of a modern economy.
As delegates at the techUK event agreed, the time for talk is over. It’s now time for delivery. From the TEC sector’s perspective that includes reduced red tape, planning reform to speed up decisions and investment in the latest cloud-based digital technologies that are best placed to deliver a preventative model of care.
Peter Kerly, who leads Everon’s operations in the UK, said:
“Only with the right investment decisions that are focused on the long term partnerships and a connected approach to delivering person centred services will today’s acute pressures faced by the NHS and the wider community health ecosystem, including supported housing and care providers, be resolved."
Everon will be exhibiting and sharing how digital transformation can be delivered at the International Technology Enabled Care Conference taking place on 17 and 18 March 2025 at the ICC in Birmingham. You’ll find the team at Stand Number 11.
Wes Streeting has defended the timescale for reforming adult social care in England, promising to finally ‘grasp the nettle’ but saying it would take time.
The health and social care secretary announced on Friday, 3 January 2025 that an independent commission, chaired by Baroness Louise Casey, will begin work in April with a final report published in 2028.
We’re not alone at Everon UK in our view that this timescale feels too long, and that while getting it right is important, the government must look at measures that can be implemented sooner.
The timeline at present is for Baroness Casey to report back initially by mid-2026 and identify critical issues and medium-term improvements. Phase two will look at how to organise care services and fund them for the future.
That will not report until 2028 – a year before the next general election. It will also be a year after analogue to digital switchover is due to take place with all that means for investment decisions being made by service commissioners now.
So, what’s the thinking? The government’s ultimate aim is the set-up of a new National Care Service able, the Secretary of State says, to “meet the needs of older and disabled people into the 21st Century” He denies the government is pushing social care reform into the long grass.
But, it doesn’t take a genius to work out that even if Labour win a second term and commits to the recommendations, it is likely we will be a third of the way through this century before we see any benefits coming through.
We agree with Sarah Woolnough, chief executive of health think-tank The King’s Fund and her view that the timescale ‘feels far too long.’ In an interview with Radio 4’s Today programme, she argued the government should ‘get on and do a lot of things [it] can now and then accelerate the timetable for further reform. Their full response can be read here.
In our view, a failure to act upon the most urgent pressures facing the social care system risks a missed opportunity for investment in services now. This raises the potential of health and social care providers taking quick fix solutions when long term answers are required.
The sad thing is that many of the solutions are already here, including game-changing intelligent cloud-based wireless technology that can lift the burden and costs of providing social care. Transformative decisions that could make a real difference in preventing hospital admissions and allowing more care to be given at home, risks being delayed once again.
Cloud-based wireless technology has been used for years to improve levels of customer service in many other sectors, using data, trends and insight to support improvements. We can do the same for social care, shifting services to a more preventative and sustainable model-of-care.
In September, last year Lord Darzi of Denham, speaking following his independent review of the NHS, warned that that the health service would ‘remain broken’ unless Labour quickly addressed the dire care situation.
This feels like another excuse to go around in the same circle. It’s right that we get it right but how will this latest commission be any different from the Dilnot review of 2011. Surely that report has recommendations that could be delivered or tweaked now, rather than waiting for the same answers to be given again in three years’ time.
Seeking cross-party support for the commission and its outcomes is good, but we should already be there. A national consensus exists now, there can be no more excuse for delay. Those of us experienced in this sector know what needs to be done.
If we are to wait again, we hope all politicians do finally come together to find a real and workable solution and put party politics aside in the national interest. This is too important a task for political point scoring. We can’t go through this again.
In our view, technology needs to be adopted more consistently and in a way that supports the wider healthcare eco-system, including supported housing. This will ensure the real early warning signs for health deterioration are recognised and allow potential cost benefits and savings to be realised across both the health and social care sector.
At some point we hope our voices will finally be heard, and action that has the potential to transform both the NHS and social care across England is finally taken, and not quietly forgotten once again.
Everon works directly in the UK with commissioners of grouped or supported housing services – from housing associations to care home networks, local authorities to integrated care boards.
We specialise in cloud-based wireless technology that analyses data to provide insight for early detection of health issues. Everon has supported the likes of Clarion Housing, Hyde Housing, Community Housing and Jewish Care, working in continued partnership on the digital transformation of their estates.
To find out more about how Everon can support your organisation, contact our UK Sales Director Mark Smith – mark.smith@everon.net or book a consultation and we’ll be in touch.
