BT Consumer has contacted the Telecare industry advising that from September 2020, Special Service customers, including those with Telecare alarm systems, will now be included as part of the nationwide All IP/Digital Voice transfer. Until now, these Special Services had been left out of the trials and exchange updates. They are now being included and Service Providers can expect to see some impact on PSTN services as a result of this. BT will be contacting these customers, asking them to contact their Service Providers to see what alternative plans they have, to move their systems to digital.
For more information please follow this link to BTs webbpage.
For more information how Everon can assist with your upgrade plan, please contact us!
This is a quick guide to using the new PDF report function within the reports tool of the Everon portal https://portal.everon.net
From the Home page click on the “Reports and statistics” tab
Choose the “Reports” option
Use the various filters for date/ time and routings/devices to filter the report to your requirement.
When the filtering options have been set and the Apply button is pressed. The specific report will now be listed on the screen. It is possible to expand the details of each alert using the + icons to the left on each alert.
You will also see that there is the option to export the report as either as CSV file or a PDF file.
When you choose PDF you will see you can specify the email address that the report link will be sent to.
The report can take up to 15 minutes to generate depending on the amount of data is required to be exported to the report.
An email will be sent to the address entered into the address box. This email could be filtered to your spam inbox.
The email will show the senders address “Everon System” and will indicate a report is ready to be downloaded.
Upon opening the email you will see a hyperlink is available called “Download report”.
Click on the “Download report” to open the Everon Portal.
Login using your portal credentials. This ensures that the correct user is given access to the report.
Upon the portal launching the Home page a popup will indicate there is a file to either open or save.
You can now choose to view the file immediately or save it.
Upon opening the file you will see each alert set out from newest through to oldest based on the filters you applied to the report.
Each alert will indicate the timings of each event related to that alert.
Our thoughts are with all who have been impacted by the current situation. The UK team at Everon UK are continuously monitoring how the COVID-19 pandemic is developing.
We are currently working with our key stakeholders within our supply chain and would like to reassure all of our existing and future customers that we are taking every precaution and are adapting as appropriate whilst following UK Government guidelines.
This will go a long way to ensuring the continued quality of service to our customers throughout this crisis.
Our Sales and Operations Teams are all still contactable and have the systems in place and have adopted our business continuity plan.
If you would like to discuss any new order either for:
We have stocks in place ready to be despatched within 24 Hrs.
If you would like to discuss any of the above, please visit our website: www.everon.net and leave a message and we will return your call within the Hour.
Keep safe!
Stay In!
Together we can beat this.
Thank you
Pete Kerly
UK Country Manager.
The mayhem created by the pandemic Covid-19 affects the whole world and is hitting our society hard. We at Everon take the crisis very seriously and immediately imposed strict rules and instructions and keep track of government restrictions so that we can ensure we do not pose a threat to the health and safety of our customers, users or our own staff.
In our efforts to stay a trusted and special status partner and be able to support our customers and society we have taken many critical measures, here are a few examples:
Please also contact our sales for more information on the Covid special package that we offer to enable rapid deployment kit. We have a base station and alert button available from 3 euros per day.
