At Everon, we understand that the reliability of our systems is of paramount importance to the safety of our clients and their service users, and it is essential that any issues are escalated and resolved quickly.
To ensure we are providing the highest level of customer support, we have recently introduced a more robust escalation process which means we can respond quickly, at any time of the day or night.
Our technical support team, in partnership with Careium UK, now provides technical assistance, 24 hours a day, 365 days a year, which is critically important to the people relying on our services.
We are continually investing in our technology, so our team can track faults more efficiently using a unique reference number and remote access. This enhanced level of security means we can deal with any issues more efficiently, from hardware, digital connectivity and control centre communications.
We are also offering on-site training packages where our engineers share their expert knowledge and skills with your staff and teams.
For technical assistance please contact us on:
Email: 24hrsupporteveron@everon.net
Call: 01233 557005 (24 hours a day, 365 days a year)
This new report from Which explains the BT Digital Voice, the PSTN switch-off, the replacement of landline phones and everything else you need to know about the upcoming changes.
Read the full article here.
All Everon's solutions are wireless, digital and fully compatible with the upcoming switchover. For more information on how we can help start your digital journey, please emails us at info@everon.uk
Everon UK, a leading provider of digital health and care solutions has renewed its partnership with Eseye to provide connectivity (SIMS) for its fully digital technology enabled health and care solution.
The partnership with Eseye will ensure Everon’s solutions have the highest level of resilience and reliability built in, which is fundamentally important to the older and vulnerable people Everon supports.
Eseye will provide 24-hour support to Everon, 365 days a year with a robust escalation process in place to investigate and resolve any connectivity issues, at any time. Connectivity is of paramount importance to the safety of Everon’s clients and their service users, and it is essential that any major issues are escalated and resolved quickly.
Richard Hosier, Head of Product Development at Everon UK said: “We are delighted to have renewed our partnership with Eseye. We have evaluated our levels of support to ensure we have an escalation process which can deal with major connectivity issues immediately, at any time of the day or night. Working with Eseye 24 hours a day, 7 days a week, including during public holidays, means we can provide the level of round the clock support that is critically important to the people relying on our services.”
Jeremy Wood, Account Director at Eseye said “Reliable, ubiquitous cellular connectivity is critical to enabling innovative technologies, such as Everon’s Lyra emergency call system, to achieve its business case. With our market-leading IoT eSIM connectivity solution, we can deliver near 100% connectivity uptime to each telecare alarm device, no matter where it’s located. Eseye is delighted to provide Everon with the high-quality service and support it needs to provide outstanding remote digital care.”
Everon UK would like to commend and support the newly released guidance from the TSA providing vital recommendations on how to achieve a seamless switchover to digital telecare and telehealth solutions.
The guidance advises commissioners to discontinue the purchase of all analogue solutions, to truly drive forward the industry’s digital ambitions. It also supports Everon’s view that converting existing analogue equipment into digital via a scheme installed interface does not maximise the opportunities that a truly cloud based GSM / Wi-Fi driven solution brings to both the service user and the commissioner.
It highlights the importance of key areas to consider and includes call failure statistics which highlight the need for careful planning; particularly around the responsibilities of care providers and the importance of identifying service user and housing requirements.
It raises the benefits of cellular with an integrated resilience and quotes Sweden as a successful and innovative trailblazer in the deployment of GSM solutions.
Finally the report highlights the importance of named Technical Design Owners who have total control over the end-to-end solution. It explains why owning the IP and having in-house Research and Development is so crucial to ensuring a swift and professional response to any issue.
The Everon Platform and associated services are:
1. Everon UK are ISO 9001/ 14001 / 13485 / 45001 compliant
2. Totally owned IP by Everon Group
3. Designed and supported in-house
4. Manufactured in Europe
5. Tried and tested across Scandinavia for over 10 years
6. Cloud based with data stored in Europe – Fully GDPR Compliant
7. GSM / Wi-Fi driven
8. Currently going through TSA QSF Approval
All these features are key to delivering a quality driven trusted solution. This is reinforced by our considerable growth Group wide over the last 12 months, and especially in the UK where we have partnered with Clarion Homes for a 10-year period. We will be upgrading over 200 sites to ensure that their residents are safe and secure, supported by a truly end to end digital service.
Click here to read the full guidance on the TSA website.
