Special Services include Telecare Alarm Systems
BT Consumer has contacted the Telecare industry advising that from September 2020, Special Service customers, including those with Telecare alarm systems, will now be included as part of the nationwide All IP/Digital Voice transfer. Until now, these Special Services had been left out of the trials and exchange updates. They are now being included and Service Providers can expect to see some impact on PSTN services as a result of this. BT will be contacting these customers, asking them to contact their Service Providers to see what alternative plans they have, to move their systems to digital.